Terms & Policies
Welcome to Azaria & Co. By visiting our website or purchasing from us, you agree to the terms and policies outlined below. Please read them carefully before placing an order.
1. General Terms
Azaria & Co. reserves the right to update, modify, or discontinue products, services, pricing, promotions, or policies at any time without prior notice.
We make every effort to ensure that product descriptions, photographs, colors, sizes, and pricing are accurate. However, slight variations may occur due to lighting, photography, screen settings, natural materials, or the handcrafted nature of certain pieces.
By placing an order with Azaria & Co., you confirm that the information provided during checkout is accurate and complete.
2. Product Availability
All products are subject to availability.
If an item becomes unavailable after an order has been placed, we will contact you regarding available options, which may include a replacement, store credit, or refund.
For limited-edition, handmade, or small-batch pieces, availability may be especially limited.
3. Pre-Orders
Certain Azaria & Co. products may be offered as pre-orders.
The estimated shipping date will be displayed on the product page whenever possible. Pre-order dates are estimates and may change due to supplier delays, production timelines, shipping delays, or circumstances outside our control.
If an order contains both pre-order and in-stock items, your order may ship together once all items are available unless otherwise communicated.
By purchasing a pre-order item, you acknowledge and agree to the estimated fulfillment timeline.
4. Payments
We accept payment methods made available through our Shopify checkout.
Payment must be successfully processed before an order can be fulfilled.
Azaria & Co. reserves the right to cancel or refuse an order when necessary, including in cases of suspected fraudulent activity, incorrect pricing, inventory errors, or other circumstances that may affect the transaction.
5. Order Changes & Cancellations
Because orders may begin processing shortly after purchase, cancellation or modification requests must be made as soon as possible.
Once an order has been processed or shipped, we may be unable to make changes or cancel the order.
Please contact us promptly if you need to make a correction to your shipping address or order information.
Azaria & Co. is not responsible for orders shipped to an incorrect address provided by the customer.
6. Shipping Policy
Orders are generally processed within the timeframe stated on our website.
Shipping times are estimates and are not guaranteed unless a guaranteed shipping service is specifically offered.
Once an order has been shipped and tracking information has been provided, customers are responsible for monitoring the shipment.
Azaria & Co. is not responsible for delays caused by the carrier, weather, holidays, customs, incorrect addresses, or circumstances outside our control.
Lost or Stolen Packages
Azaria & Co. is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.
If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location. You may also contact the carrier directly to file a claim.
7. Returns & Exchanges
We want you to love your Azaria & Co. pieces.
Returns and exchanges must be requested within 14 days of delivery.
To be eligible, items must:
- Be unworn and unused.
- Be in their original condition.
- Include original packaging when applicable.
- Not show signs of damage, wear, alteration, or misuse.
Certain items may be final sale and ineligible for return or exchange. These may include sale items, personalized or customized pieces, earrings for hygiene reasons, and other items identified as final sale at the time of purchase.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Original shipping charges are generally non-refundable.
Azaria & Co. reserves the right to refuse a return or exchange if the item does not meet the requirements above.
8. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery and include:
- Your order number.
- A description of the issue.
- Clear photographs of the item and packaging.
We will review the issue and determine the appropriate resolution, which may include a replacement, store credit, or refund.
Damage resulting from normal wear, improper care, accidents, misuse, or alterations is not considered a manufacturing defect.
9. Jewelry Care
To preserve the appearance and longevity of your jewelry, we recommend:
- Avoiding contact with water, perfume, lotions, oils, and harsh chemicals.
- Removing jewelry before showering, swimming, exercising, or sleeping.
- Storing pieces separately in a dry place when not being worn.
- Handling delicate pieces carefully.
- Cleaning jewelry only according to the care instructions provided for the specific piece.
Jewelry may naturally change in appearance over time due to exposure to moisture, chemicals, body oils, and environmental conditions.
Azaria & Co. is not responsible for damage caused by improper care or normal wear and tear.
10. Product Variations
Some jewelry may contain natural stones, pearls, shells, wood, or other natural materials.
Because natural materials vary, no two pieces may be exactly identical. Differences in color, texture, pattern, shape, or size may occur and are considered part of the character and uniqueness of the piece.
11. Promotions & Discounts
Promotional offers, discount codes, giveaways, and special offers may be subject to specific terms.
Unless otherwise stated:
- Only one discount code may be used per order.
- Discounts cannot be applied retroactively.
- Promotional offers cannot be exchanged for cash.
- Certain products may be excluded from promotions.
- Promotions may have expiration dates or limited quantities.
Azaria & Co. reserves the right to modify or discontinue promotions at any time.
12. Gift Cards
Gift cards may be subject to the terms displayed at the time of purchase.
Gift cards are not redeemable for cash except where required by applicable law and cannot be used to purchase additional gift cards.
Lost or stolen gift cards may not be replaced unless otherwise required by law.
13. Privacy
Azaria & Co. respects your privacy.
Personal information collected through our website may include your name, contact information, billing and shipping information, and information necessary to process your order.
Information may be used to:
- Process and fulfill orders.
- Communicate with you regarding your purchase.
- Provide customer service.
- Improve our website and customer experience.
- Send promotional communications when you have provided appropriate consent.
We do not sell your personal information for monetary consideration.
For additional information about how information is collected, used, and protected, please review our Privacy Policy.
14. Website Use
All content on the Azaria & Co. website, including photographs, logos, graphics, product descriptions, designs, text, and branding, is owned by or licensed to Azaria & Co. unless otherwise stated.
You may not reproduce, copy, distribute, modify, or use our content for commercial purposes without written permission.
15. Intellectual Property
Azaria & Co., including its name, logo, branding, designs, photographs, written content, and other original materials, may be protected by applicable intellectual property laws.
Unauthorized use of our intellectual property is prohibited.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Azaria & Co. is not responsible for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our responsibility relating to a purchase will generally be limited to the amount paid for the applicable product or order, except where otherwise required by law.
17. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, analytics services, social media platforms, and other service providers.
These third parties may have their own terms and privacy policies. Azaria & Co. is not responsible for the policies or practices of third-party services.
18. Changes to These Policies
Azaria & Co. may update these Terms & Policies from time to time.
The updated version will be posted on our website with the revised effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.
19. Contact Us
If you have questions regarding an order, return, exchange, product, or any of these policies, please contact us at:
Azaria & Co.
Email: hello@azariaandco.com
WhatsApp: 915-491-6585
We are grateful for your support of Azaria & Co. and the opportunity to provide you with meaningful pieces designed to be worn, treasured, and shared.
“She is clothed with strength and dignity.” - Proverbs 31:25